LAW ENFORCEMENT GUIDELINES
Megahoot is committed to operating its business with the utmost integrity and highest ethical standards. The purpose of the following information is to provide operational guidance regarding DocuMega’s and Megahoot’s methods for responding to third-party requests for information. These guidelines are generally applicable to both law enforcement and governmental inquiries and requests.
Before seeking information from DocuMega, you first should consider directly approaching the DocuMega member because the member initiated the transaction with you via the DocuMega services. Parties to the transaction will have access to the contents and any information about the transaction within their DocuMega account on DocuMega’s website.
If you are unsuccessful in your attempt to contact the member directly and you properly serve DocuMega as provided in these guidelines, DocuMega will respond to your request for information. Depending on the DocuMega service and type of account at issue, DocuMega may have basic subscriber information (i.e. customer name, email address, means and source of payment) and metadata related to transactions.
With respect to the DocuMega’s service, DocuMega encrypts the contents of documents that are stored on its systems and is therefore unable to search the contents of documents or produce a decrypted or plaintext version. Requests for information from DocuMega Signature must identify the Folder or account at issue with particularity (i.e. by providing the Document Key and/or the email address of the account holder).
On DocuMega, parties to the transaction will also have access to the history or audit trail for a given document.
SERVICE AND FORM OF LEGAL PROCESS
DocuMega may disclose information pursuant to an emergency disclosure request when it has a good faith belief that an emergency involving danger of death or serious physical injury requires disclosure without delay.
DocuMega accepts service of process via FGA Partners, LLC., located at 99 Wall Street Ste 1770, New York, NY 10005. Acceptance of legal process at DocuMega’s offices or by any other means is for convenience only and does not waive any objections, including lack of jurisdiction or proper service.
DocuMega will comply with preservation requests from governmental entities in accordance with 18 U.S.C. § 2703(f). DocuMega will preserve responsive records (to the extent any exist) for a period of 90 days, which may be extended for an additional 90 days upon request by the governmental entity.
NOTICE TO CUSTOMERS
DocuMega has a policy of providing notice to affected customers regarding legal process requesting information about their accounts. In accordance with this policy, DocuMega may notify the account administrator(s) assigned by the customer prior to disclosure of information, unless prohibited by law or at DocuMega’s discretion, if exceptional circumstances indicate that notice would be counterproductive. In limited circumstances, DocuMega may be required to notify government regulators of the legal process, unless prohibited by law. Law enforcement officials who believe that notice to affected customers would jeopardize an investigation should obtain a non-disclosure order pursuant to 18 U.S.C. § 2705(b) or other appropriate mechanism that prohibits DocuMega or Megahoot from providing notice to its customers.
DocuMega nor Megahoot does not provide expert testimony support. DocuMega records are self-authenticating pursuant to law and should not require the testimony of a records custodian. If a special form of certification is required, attach it to your subpoena or other legal process.
DocuMega or Megahoot may seek reimbursement for costs incurred responding to requests for information as provided by law. DocuMega may also charge additional fees for costs incurred in responding to unusual or burdensome requests. DocuMega may waive these fees at its sole discretion.
Last Updated Date: December 16, 2020